Student Holds (Service Indicators)

UCCS places student holds (or service indicators) on student accounts to temporarily restrict specific student actions or to notify students of certain requirements or procedures. Holds are student specific and usually placed on an account when certain requirements have not been met or procedures will need to be followed.

Departments across UCCS require documentation and action from students depending on a student's specific situation. Students must complete action steps listed in these holds to mitigate potential issues. Holds can range in their impact on a student account but most often will block enrollment for a current or upcoming semester. Other impacts include blocking a student from dropping and withdrawing from courses, receiving transcripts, or accessing other services. 

Important: Some holds will remain on a student's account as a precaution or identifier and may not require immediate action. For example, a hold may be placed on a student's account to stop the student from withdrawing from courses after census date. This hold will only need attention if the student wishes to withdraw from a course. 

It is important for students to review their holds in their myUCCS portal often, especially before registration for an upcoming semester. 

Holds on your account will include important information on how to resolve the issue(s) and what departments should be contacted if needed.

It is important for students to review their holds in their myUCCS portal often, especially before registration for an upcoming semester. 

To view holds:

1. Login to the myUCCS portal
2. Select the 'Records and Registration' tab
3. Select the 'Access Student Self Service' tile
4. Select 'Tasks - Holds' icon

Once a hold is selected, you will see further details. See below for a description of what each area in the hold details means:

Hold Item: This is the 'name' of the hold. 

Description: This is the CU campus in which the hold was placed and is having an impact on your account. Holds can be put on by any CU campus you have applied to. If you applied to or attended another CU campus then you may have a hold at that campus. These will not impact your account at UCCS but are still important to resolve. Contact that specific campus and listed contact information for assistance. 

Start Term: This is the semester that your student account will be impacted by the hold. If this is a future semester, your account is not yet directly impacted. It is important to be aware of the impact of the hold so you are prepared once this 'start term' arrives. For example, if the hold blocks enrollment you will want to resolve it prior to your enrollment appointment for this semester. If you do not, then you will not be able to enroll in courses for this semester. Please note: If the phrase 'Begin Term - Srvc Indi' is listed then this hold is taking immediate effect and impacting all semesters.

Start Date: This is the date in which the hold is active and viewable in your student account. Keep in mind that although the date may be current, only the 'Start Term' will be the semester being impacted by the hold. 

Reason: This is a more detailed name for the hold. 

Department: Please refer to the 'Instructions' section for the appropriate department to contact regarding the hold.

Instructions: Here you will find the instructions and action steps needing to be followed to resolve the hold. Contact information for the specific department will also be listed in case there are questions or issues. Keep in mind that some holds will remain on a student's account as a precaution or identifier and may not require immediate action. For example, a hold may be placed to stop a student from withdrawing from courses after census date. This hold will only need attention if that student wishes to withdraw from a course. 

Missing Credentials for Enrollment / Final Official HS Transcript

Reason: Missing official final high school transcript

Impact: Allows dropping/withdrawing courses only, no adding courses

How to Resolve: Admission to UCCS was based on in-progress or unofficial high school transcripts. Send final official high school transcripts with graduation date to ugapp@uccs.edu.

Questions: Admissions Office - ugapp@uccs.edu or 719-255-3084

Missing Credentials for Enrollment / Official College Transcript

Reason: Missing official final college transcript(s)

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: Admission to UCCS was based on unofficial college transcripts. Send final official transcripts from all institutions you have attended to ugapp@uccs.edu.

Questions: Admissions Office - ugapp@uccs.edu or 719-255-3084

Immunization - Meningitis

Reason: Missing  meningococcal ACWY vaccination records

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: Submit proof of receiving the Meningococcal ACWY vaccination in the Wellness Center portal. Be sure to complete all required steps including listing the dates you received your vaccination. The vaccination needs to be within the last 5 years. For more details on immunization requirements visit the Wellness Center's Meningitis Immunization webpage.

Questions: Wellness Center - wellness@uccs.edu or 719-255-4444

Immunization - MMR

Reason: Missing MMR (measles, mumps, and rubella) vaccination records

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: Submit proof of receiving two doses of the MMR (measles, mumps, and rubella) vaccinations or proof of immunity in the Wellness Center portal. Be sure to complete all required steps including listing the dates you received your vaccination. To be counted as valid doses, the first dose of the vaccine must have been given no more than four days before the student's first birthday and the second dose must have been given at least 28 days after the first dose. For more details on immunization requirements visit the Wellness Center's MMR Immunization webpage.

Questions: Wellness Center - wellness@uccs.edu or 719-255-4444

Past Due $1 - $500

Reason: Past due balance between $1 and $500

Impact: Prevents transcript release- eligible students can submit a Transcript Hold Appeal Form.

How to Resolve: Please visit your myUCCS Portal and click "View/Pay My Bill" to make a payment.

Questions: Student Financial Services - bursar@uccs.edu or 719-255-3391

Past Due Over $500

Reason: Past due balance that is over $500

Impact: Allows dropping/withdrawing from courses only, no adding courses. Also prevents transcript release- eligible students can submit a Transcript Hold Appeal Form.

How to Resolve: Please visit your myUCCS Portal and click "View/Pay My Bill" to make a payment.

Questions: Student Financial Services - bursar@uccs.edu or 719-255-3391

UCCS Orientation

Reason: Orientation is required for all new incoming undergraduates

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: Orientation is required prior to registering for classes. Register for an orientation and enroll for courses at the time of your scheduled appointment. 

Questions: Orientation Department - orientation@uccs.edu or 719-255-3098 

Residency Information Required

Reason: Missing information for tuition classification

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: Your tuition classification residency status is currently “Under Review” because the Office of the Registrar is missing information. Submit the Tuition Classification Form, available under the “Student” tab in your myUCCS portal. 

Questions: Office of the Registrar - registrar@uccs.edu or 719-255-3381

Graduate Provisional Admit

Reason: Graduate student who has been provisionally admitted only

Impact: Prevents Admission

How to Resolve: Provisionally admitted graduate students must fulfill the requirements set by their program's department at time of admission to change to a regular admission status. Please check the information you received from your program office when you were admitted or contact your program's department office for more information.

Questions: Graduate School - gradinfo@uccs.edu or 719-255-3417

Academic Probation

Reason: Future enrollment is blocked due to being placed on academic probation

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: You must schedule an appointment to meet with your academic advisor before being allowed to enroll in upcoming semesters. You can locate your academic advisor under 'Student Profile' on the homepage of your myUCCS portal.

Questions: Academic Advising - advising@uccs.edu or 719-255-3260

Community College Deferred Admit

Reason: Arapahoe CC, Pueblo CC, or PPCC deferred admit

Impact: Prevents class enrollment

How to Resolve: Admission to UCCS was deferred. Send all updated final official transcripts from all institutions you have attended to ugapp@uccs.edu.

Questions: Admissions Office - go@uccs.edu or 719-255-3084

Dean's Scholastic Suspension

Reason: Future enrollment is blocked due to being placed on academic suspension

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: You have been placed on academic suspension. You must schedule an appointment with your academic advisor to discuss eligibility to enroll. You can locate your academic advisor under 'Student Profile' on the homepage of your myUCCS portal..

Questions: Academic Advising - advising@uccs.edu or 719-255-3260

Disciplinary Suspension

Reason: Future enrollment is blocked due to disciplinary suspension 

Impact: Allows dropping/withdrawing only - no adding courses

How to Resolve: You have been placed on disciplinary suspension. Please contact Office of the Dean of Students for information regarding the student conduct review process. 

Questions: Office of the Dean of Students - dos@uccs.edu or 719-255-3091

First Year Required Advising

Reason: Required to meet with academic advisor as a first year student

Impact: Allows dropping/withdrawing only - no adding courses

How to Resolve: You are required to meet with your academic advisor prior to enrolling. You can locate your academic advisor under 'Student Profile' on the homepage of your portal. You can make your required advising appointment through Success Network or by contacting academic advising advising. 

Questions: Academic Advising - advising@uccs.edu or 719-255-3260

First2Go Scholar Requirement

Reason: First2Go scholarship requirement

Impact: None

How to Resolve: As a recipient of the Strub-Heer First2Go scholarship, you must meet with the First2Go Coordinator once a semester. 

Questions: First2Go - first2go@uccs.edu

Honors Program

Reason: Identifier for students in the UCCS Honors program 

Impact: None

How to Resolve: This indicator is for identifying purposes only for those selected for the honors program. No action is needed. 

Questions: Carol Pina - cpina@uccs.edu

In-house Collections

Reason: Past due balance has resulted to in-house collections processing

Impact: Allows dropping/withdrawing only - no adding courses, ineligible for payment plan, ineligible for short-term loan, & prevents refund check

How to Resolve: Pay your past due balance with Student Financial Services or contact Student Debt Management for next steps.

Questions: Student Financial Services - 719-255-3391 (option #6) or or studebt@uccs.edu

International Student

Reason: International student identifier

Impact: None

How to Resolve: Identified as an international student on a visa type that requires full-time enrollment and limited online classes. 

Questions: International Affairs - international@uccs.edu or 719-255-5018

Kane Late Registration Lock

Reason: Kane scholarship recipient enrollment block

Impact: Allows dropping/withdrawing only - no adding courses

How to Resolve: You have been awarded the Kane Scholarship. This program pays for tuition, fees, and books for classes enrolled in prior to census date. This lock goes on after census date and can be lifted by the scholarships office staff upon request.  

Questions: Scholarship Office - scholarships@uccs.edu or 719-255-3460

Merit Award Offered

Reason: Chancellor's Merit Award or Peak Merit Award offered

Impact: None

How to Resolve: No action needed. You have been offered a UCCS Admissions Merit Award. This indicator is signifying the offer. The office of admissions will notify you when to take the necessary acceptance/action. 

Questions: Admissions Office - ugapp@uccs.edu or 719-255-3084

MOSAIC Gateway Program

Reason: MOSAIC gateway program identifier

Impact: None

How to Resolve: This non-impact hold is to indicate you are a part of the MOSAIC Gateway Program. Please contact Whitley Hadley or stop by University Center Room 110 for information regarding this program.

Questions: Whitley Hadley - whadley@uccs.edu or 719-255-3040 

Payment Plan Active

Reason: Currently in an active payment plan

Impact: None

How to Resolve: This hold indicates that you are currently enrolled in a payment plan, and is for identifier purposes only. To manage your active payment plan via your myUCCS portal select Student Financials (Bursar) > Enroll in Payment Plan > View Details.

Questions: Student Financial Services - bursar@uccs.edu or 719-255-3391

Pending Discipline Hold

Reason: Future enrollment is blocked due to a pending disciplinary hold

Impact: Allows dropping/withdrawing only - no adding courses

How to Resolve: You are currently pending disciplinary suspension dependent on the conduct review process. Please contact the Office of the Dean of Students for information regarding the student conduct review process. 

Questions: Office of the Dean of Students - dos@uccs.edu or 719-255-3091

Permanent Resident Card Required

Reason: Updated permanent residency card is required

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: Submit a copy of your permanent resident card to the Office of the Registrar at tuitclas@uccs.edu or deliver to Main Hall 108 or as soon as possible.

Questions: Office of the Registrar: registrar@uccs.edu or 719-255-3381

Required Faculty Advising

Reason: Required to meet with faculty advisor

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: Required faculty advising can only be completed by meeting with your assigned faculty advisor. Look for an email from your Engineering Department for the specific dates and instructions on how to get the hold removed. Meeting with your academic advisor does not remove the hold. Students must complete their faculty advising requirement during the specified time assigned by their department.

Questions: Academic Advising - advising@uccs.edu or 719-255-3260

SSN/Name Verification Needed

Reason: Verification is need to correct a discrepancy with SSN/Name 

Impact: None

How to Resolve: The Social Security number in your student record conflicts with the SSN and/or name on file with the National Student Clearinghouse. Visit the Office of the Registrar in person with both a valid photo ID and an official document displaying your name and SSN (e.g. a Social Security card, an approved FAFSA form, a tax document with your name and SSN, a military ID card with your name and SSN, etc.).

Questions: Office of the Registrar - registrar@uccs.edu or 719-255-3381

VA Benefit Course Withdrawal Hold

Reason: Permission required for students using VA benefits to withdraw

Impact: Allows adding courses only, no withdrawing from courses

How to Resolve: Submit a Post-Census Course Withdrawal Request Form to withdraw from a course after census date.

Questions: Veteran and Military Affairs: military@uccs.edu or 719-255-3253 option 1

Visa Information Needed

Reason: Updated visa information is required

Impact: Allows dropping/withdrawing from courses only, no adding courses

How to Resolve: Submit a copy of your current visa to the Office of the Registrar at tuitclas@uccs.edu or deliver to Main Hall 108 or as soon as possible.

Questions: Office of the Registrar - registrar@uccs.edu or 719-255-3381

Withdrawal Permission (ATHL)

Reason: Permission required for student athletes to withdraw

Impact: Allows adding courses only, no withdrawing from courses

How to Resolve: You must contact the Athletics Compliance Office for authorization to withdraw from a course after census date.

Questions: Alex Koehler - akoehler@uccs.edu 

Withdrawal Permission (FJ Visa)

Reason: Permission required for international student to withdraw

Impact: Allows adding courses only, no withdrawing from courses

How to Resolve: You must contact the International Affairs Office for authorization to withdraw from a course after census date.

Questions: International Affairs Office - international@uccs.edu or 719-255-5018

See below for a downloadable excel file containing all commonly used holds.